What is your Cancellation Policy?

Life happens & sometimes things come up. To best serve all clients, cancellations and no show policies are as follows: Appointments canceled or rescheduled with less than 48 hours notice are subject to a cancellation fee of up to half of the amount of the services scheduled.

Appointments canceled 24 hours or less will be charged the full amount of services booked.

Have an appointment you'd like to adjust?

That's ok too! | ask that you also do so 24 to 48 hours in advance.

referral Program Terms & Conditions

Program Details

My Referral Program rewards existing clients for sharing their experience with friends and family. By participating in the referral program, you agree to these terms and conditions.

Eligibility

  • Program open to existing clients who have received services with me

  • Referring clients must have completed at least one service

  • Referrals must be new clients who have not previously received services

Referral Process

  1. Existing clients share their unique referral code: [YourName]20

  2. New clients must mention the referral code at time of booking

  3. Referral code must be applied before service completion

  4. Retroactive referral credits cannot be applied

Rewards Structure

For Referring Clients:

  • Free refresh appointment ($180 value) after first successful referral

  • $50 off future services for each additional referral

  • Rewards valid on services $275+

  • Maximum of one reward redemption per visit

For New Clients:

  • 20% off first full service

  • Minimum service value of $275 required

  • Cannot be combined with other offers

Reward Redemption

  • Rewards become available after referred client completes their service

  • Refresh appointment reward must be redeemed within 6 months

  • Rewards are non-transferable and have no cash value

  • Additional referral rewards ($50 off) valid for 3 months from issue date

Restrictions

  • Cannot refer self

  • Referral codes cannot be posted on discount/coupon websites

  • Sarah reserves the right to verify all referrals

  • Reward availability subject to stylist's schedule

  • Cannot be combined with other promotional offers

Program Modifications

  • Sarah reserves the right to modify or end this program at any time

  • Changes will not affect already earned rewards

  • Program terms updated as of 2/13/2025

Additional Terms

  • Abuse of the referral program may result in termination of participation

  • All services subject to stylist availability

  • Standard booking and cancellation policies apply to reward appointments

  • Sarah has final decision in all program matters